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Return & Refund Policy – WOLF & AXEL
Thank you for shopping at WOLF & AXEL.
If you are not satisfied with your purchase, we are here to help.
Returns
You have 14 days from the date you received your item to request a return.
To be eligible for a return, the item must be:
- Unused and in its original condition
- In the original packaging
- Returned with proof of purchase
Non-returnable items
- Gift cards
- Downloadable digital products
- Items marked as “Final Sale”
- Opened skincare or cosmetic items (due to hygiene regulations)
Refunds
Once your returned item is received and inspected, we will notify you by email.
If the return is approved, a refund will be issued to your original payment method.
Please note:
- Refund processing times may vary depending on your bank or payment provider.
- Shipping fees (if applicable) are non‑refundable.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
Shipping returns
To return your product, please contact us at: info@wolfaxel.com
We will provide the correct return address and return instructions.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Damaged or incorrect items
If you received a damaged, defective, or incorrect item, please notify us within 48 hours with photos.
We will resolve the issue as quickly as possible.
Contact us
If you have any questions about our return and refund policy, please contact us at:
info@wolfaxel.com